For me a ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.
Being a Ticketing expert to track issues related to assets, agents, or events. For me ticket is a work request created in response to a situation that requires further investigation.
We work closely with transport actors to define best practices and reduce costs. … My expertise is in design ticketing solutions, produce technical documents and help.